Delivery & Shipping Policy

Polisi Penghantaran

1. Delivery Time / Masa Penghantaran

An estimated delivery time will be provided once your order has been placed and processed. Delivery times are estimates only and begin from the date the order is shipped, not from the date the order is placed.

Masa penghantaran yang dianggarkan akan diberikan selepas pesanan anda diterima dan diproses. Tempoh penghantaran adalah anggaran sahaja dan bermula dari tarikh pesanan dihantar, bukan dari tarikh pesanan dibuat.

Unless there are exceptional circumstances, we aim to process and fulfil orders within 7 business days. Business days refer to Monday to Friday, excluding public holidays.

Kecuali terdapat keadaan luar biasa, kami berusaha untuk memproses dan menyediakan pesanan dalam tempoh 7 hari bekerja. Hari bekerja merujuk kepada Isnin hingga Jumaat, tidak termasuk cuti umum.

2. Shipping Days / Hari Penghantaran

Orders are usually packed and shipped on working days. We do not process shipments on Sundays or public holidays.

Pesanan biasanya dibungkus dan dihantar pada hari bekerja. Kami tidak memproses penghantaran pada hari Ahad atau cuti umum.

3. Shipping Cost / Caj Penghantaran

Shipping costs are calculated based on the weight of your order, delivery location and shipping method. The shipping charge will be displayed at checkout before payment is completed.

Caj penghantaran dikira berdasarkan berat pesanan, lokasi penghantaran dan kaedah penghantaran. Caj penghantaran akan dipaparkan di halaman pembayaran sebelum bayaran dibuat.

Additional shipping charges may apply for remote areas, bulky items, heavy items or special delivery arrangements.

Caj tambahan mungkin dikenakan untuk kawasan terpencil, barangan besar, barangan berat atau aturan penghantaran khas.

4. Delivery Address / Alamat Penghantaran

Please ensure that your delivery address, phone number and contact details are accurate before completing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Sila pastikan alamat penghantaran, nombor telefon dan maklumat perhubungan anda adalah tepat sebelum melengkapkan pesanan. Kami tidak bertanggungjawab atas kelewatan atau kegagalan penghantaran yang berpunca daripada maklumat yang tidak tepat atau tidak lengkap.

5. Delivery Delays / Kelewatan Penghantaran

Delivery may be delayed due to courier issues, public holidays, weather conditions, high order volume or circumstances beyond our control.

Penghantaran mungkin mengalami kelewatan disebabkan isu kurier, cuti umum, keadaan cuaca, jumlah pesanan yang tinggi atau keadaan di luar kawalan kami.

6. Digital Products / Produk Digital

Digital products, online assessments, reports and downloadable materials are delivered electronically through email, website link or other digital access method. No physical shipping is required for digital products.

Produk digital, penilaian online, laporan dan bahan muat turun akan dihantar secara elektronik melalui e-mel, pautan laman web atau kaedah akses digital lain. Tiada penghantaran fizikal diperlukan untuk produk digital.

7. Contact Us / Hubungi Kami

For any questions regarding shipping or delivery, please contact us: